![]() However, you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. This isn’t suitable for HD video or high-speed applications and means that some webpages, videos, social media content and files may take longer to load. If you exceed your included data allowance, you won’t be charged extra but your speed will be capped at 1.5Mbps, and slowed further in busy periods. Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. To see if 5G is in your area, use our 5G coverage checker. To access 5G, you’ll need a 5G compatible device in a 5G coverage area. Our 5G network now reaches over 75% of Australians. Public mobile networks must not be relied upon as a primary method of emergency communication at sea.ĭownload speeds for included data are capped at 250Mbps on our 4G and 5G network. Offshore coverageįactors beyond Telstra's control such as the weather, tides, sea conditions and your antenna installation (type and height of antenna above sea level) can significantly influence the actual user experience of coverage, data speed and performance in offshore locations. Devices such as the Telstra Mobile Smart Antenna may assist to improve indoor coverage where it would otherwise not occur. For example, the following things may reduce or block indoor coverage: basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings, steel framing and metallic window film. Indoor coverage is highly variable and there may be locations where indoor coverage is indicated, but your device will not work due to local building density, physical structures and building materials. This is as accurate as we can make it based on what we know. ![]() The Telstra mobile coverage checks also provide an indication of the availability of indoor coverage at locations searched, where this is predicted. Geographic features that may reduce or block outdoor coverage could include formations, such as hills and mountains or even trees. For example, actual outdoor coverage could be degraded or not existent in specific locations due to certain geographic features or as a result of the device used. ![]() This is a common characteristic of wireless systems. This means that while the footprint of outdoor coverage for a particular location is generally accurate, there may be some areas described as being within the outdoor coverage area proximate to locations searched where your device will not work. We have not individually tested every particular location within the identified outdoor coverage areas for coverage. The Telstra mobile coverage checks have been created using tools that predict the likely areas of outdoor coverage. Outside of 5G coverage, 5G devices will continue to use our fastest available 4G, or 3G where 4G is unavailable. ![]() Speed and performance, and whether a 5G device uses the available 5G depends on prevailing radio conditions at your location and whether the device is actively downloading or uploading data. The 5G symbol appearing on the device represents that 5G is available on the network in the vicinity of the device. Mobile device coverage depends on where you are, the device you are using and whether it has an external antenna attached. ![]()
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